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Shipping & Deliveries

The purchased products will be managed within 48 hours from the order date. Subsequently they will be delivered to the address indicated by the Customer in the Order within (24 / 48h) from the preparation of the order by XTSY , at the cost specifically indicated on the Site before sending the Order. XTSY reserves the right to accept or not deliveries requested outside the Italian or European borders. 

In any case, for deliveries to be made outside the Italian borders, shipping costs and delivery times may vary.

The place of origin of the shipment is Italy .

With regard to deliveries requested in countries outside the European Union, any import customs fees will be charged to the recipient. The Customer is therefore invited to contact the customs authorities of their country in advance to check the costs and any import limits.

The delivery times indicated by XTSY must be considered as purely indicative and a delay with respect to the same, or any delivery made with subsequent split shipments does not legitimize the Customer to refuse the delivery itself and to request compensation or compensation.

XTSY ships to ITALY via BRT (Bartolini) courier

You can check the status of your shipment on this Shipping Tracking page

"In the event that the carrier has been chosen by you other than those proposed during the purchase phase, the risk of damage and perishing of the Products is transferred to you already at the time of delivery to the carrier itself, precluding any dispute regarding the external characteristics of what was delivered. In this case, any dispute must be raised directly by you against the carrier. "

As soon as our goods leave the warehouses you will receive an email with the SHIPPING CONFIRMATION in which you will find a traceability code that can be used to check the status of your order online.

For the SHIPPING ADDRESS please take into account the following conditions:

  • with PAYPAL payment we are obliged to ship the item to the address indicated by the buyer during payment

  • With other payment methods we will ship to the address indicated in the shipping details.

In both cases the customer is required to provide a VALID TELEPHONE NUMBER , which will be communicated to the courier in case of any problems in delivery. In the absence of a valid telephone number, your order may be delayed or remain pending until we are provided with the information necessary for shipping.

Upon delivery of the products, the Customer is required to check:

  1. - that the number of packages delivered corresponds to what is indicated in the transport document.
  2. - that the packaging is intact, not damaged, wet or otherwise altered, even in the sealing materials (adhesive tape or metal straps)

Any damage to the packaging and / or the product or the mismatch in the number of packages or indications, must be immediately detected, putting a specific indication on the delivery document of the product to be returned to the courier.

Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, according to the procedures set out in this document.

Shipping cost. Listed below.


    • Standard Shipping BRT = € 6.00
    • BRT Free Standard Shipping (starting from € 30) = Free


    • Standard DHL Shipping = € 9.90
    • Free DHL Standard Shipping (from € 100) = Free


    • International Standard DHL = € 19.90

    ATTENTION: The shipping costs will not be free during the SALE and / or any PROMOTIONS

    Standard and Express orders they are processed from Monday to Friday; the shipment is made within 2/3 days following the confirmation of payment. Remember: all orders placed on Friday are handled starting from the following Monday morning.

    For islands and remote areas (eg Calabria, Sardinia and Sicily) Standard shipping could take up to 7 working days.

    If an invoice is requested, it is not possible to declare a value lower than the purchase price. The invoiced price will correspond to the one paid, as required by law

    In case of EXSENT RECIPIENT and the subsequent return of the shipment by the courier to the sender, € 10.00 will be deducted from the refund amount once returned to our offices. stores.