Frequent questions

WHY DO I NOT RECEIVE MY ORDER?

Sometimes delays can occur, due to the courier or non-delivery for other reasons. If you need further information, you can directly contact the BRT office closest to you using the tracking number indicated in the shipping email.

DOES THE PURCHASE PROVIDE FOR MANDATORY REGISTRATION?

Absolutely not: you can also proceed as a "Guest", while maintaining the possibility of following the shipment of your order and possibly requesting the return service made free of charge.

WHERE IS MY PACKAGE?

To check the status of your shipment and its delivery, you can directly check it at this link

WHY IS MY ORDER CANCELED?

At this moment some areas cannot be reached by our couriers and the list of cities is constantly updated. Your order may be canceled if the shipping address falls within these territories.

Conversely, it could also occur that during the purchase phase it is possible that an item is not available or is not in conformity with the sale before it is shipped. Therefore we prefer to refund the item for maximum customer satisfaction.

I HAVE RECEIVED A PARTIAL REFUND FOR AN OUTPUT ORDER

During the purchase phase, it is possible that an item is not available or is not in conformity with the sale before it is shipped. Therefore we prefer to refund the item for maximum customer satisfaction.

DO YOU HAVE A CUSTOMER SERVICE?

Our customer service can be contacted through the appropriate contact section at this link . If you prefer, you can contact us by phone or via WhatsApp at the number: +39 335 620 80 4 3 (Monday / Friday from 9:00 to 19:00)

WHICH COUNTRIES DO YOU SHIP TO?

Currently, our Xtsy Online Shop is available in the following countries

ITALY - UE ZONE - EXTRA UE ZONE

IS THE RETURN FREE?

You can return your items within 14 days of receiving the package. You can make the return request directly by visiting our. online return page following the procedure.

The refund will be made as soon as the return arrives at our warehouse and the products have been checked. The return costs are charged to the customer, the entire order will be refunded net of the return costs

The cost for our return service is = € 7.90