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Orders & Payments

XTSY uses third party tools for payment processing and does not in any way come into contact with payment data - such as those relating to credit cards - provided. Any costs for managing payments from the User that are not accepted will be charged to the User.

1 The products offered for sale by XTSY are only those present on the site of at the time of placing the Order, as described in the relevant information sheets.

2 In any case, it is understood that the images accompanying the description of a product are for informational purposes only and may not be perfectly representative of its characteristics but differ for example. by color and size (also due to the browser and monitor used to access the Site and view images).

3 In order to place an Order, the Customer must fill in the relevant form on the Site in its entirety and send it after having carefully read the Conditions, as well as the characteristics of the product and / or products he intends to purchase. The Customer must also request XTSY , if desired, to issue a tax invoice relating to the purchase, pursuant to art. 22 DpR n. 633/1972.

4 Correct receipt of the Order is confirmed by XTSY by an e-mail reply, sent to the e-mail address supplied by the Customer. 

This confirmation message will summarize the purchase conditions, as required by the applicable legislation, as well as the data entered in the Order by the Customer, so that the same can verify the same and possibly communicate without delay the necessary corrections of incorrect data.

The following forms of payment are accepted by XTSY :


Upon purchase, customers enter their credit card details into a secure electronic banking system provided by Shopify Payment .

It is possible to make purchases through ( Visa, Visa Electron, Maestro, MasterCard, Postepay, American Express, Apple Pay, Google Pay, Shop Pay, Bancontact, iDeal ), and others specified according to the country of origin and the services offered by the supplier for the country of origin

All orders will be processed within 2/5 working days from payment, so that the service provided by Shopify Payment can verify the payment and card ownership in order to avoid unauthorized, fraudulent purchases or purchases that do not respond to the anti-fraud systems of the Stripe circuit.

We invite you to visit This Link for more information.


All transactions are processed through a secure server directly on the suppliers' servers, guaranteeing customers of XTSY maximum data protection. XTSY Customer Service Operators they are in no way authorized to request or accept credit card numbers and / or extremes of validity of the same.

In order to guarantee greater protection on purchases made in the e-commerce sector, XTSY recommends its customers to join the services Verified By Visa or Mastercard Securecode , requesting a PIN security code with which you can make your purchases in complete safety.

For more information, please visit or


If the existing funds are sufficient for the purchase and the bank details provided are valid, the transaction will be processed instantly. The credit card used will be charged at the time of purchase even in the case of a pre-order although the shipment of these items takes place later in the season.

Remember: only use credit cards of which you have legitimate availability, you are solely responsible for the data entered.

It may happen that a credit card payment is declined. It usually happens for the following reasons:

  • the credit card has expired: contact your bank;
  • the credit limit of the card has been reached: check with your bank;
  • you entered some data incorrectly: check that you have provided us with all the correct information.


By choosing payment by bank transfer, at the end of the order the customer automatically receives a confirmation email containing the bank details of XTSY , after which the goods are put aside pending the arrival of the transfer on the account.

You will receive an email with payment instructions, such as IBAN and name of the BANK . Remember that the goods will be committed only when the credit has been received or in any case the items cannot be committed for a period of (three working days).

To speed up the order process, please always send us the copy of the accountant within 48h of the payment to our address

If within this period XTSY does not receive a copy of the payment, it will cancel the order.

We will ship the order when the transfer has reached our bank account and as soon as the goods are available in our warehouse.

(Service only for Italy)


By choosing the Paypal payment method, the customer can pay directly through your Paypal account.

PayPal is an electronic wallet that allows you to pay and receive money over the internet. To use this form of payment, you must have a PayPal account connected to your current account, a credit card or a prepaid card: if you don't have it, you can easily open it by registering on the official Paypal website.

ATTENTION: XTSY reserves the right to ship the goods only to the address indicated on the account verified by Paypal.


Scalapay is an innovative payment method that allows you to purchase your products and pay in 3 convenient equal installments with expiration every 4 weeks.

The service is available up to a maximum amount of 600 euros and has no additional costs if the installments are paid by the due date.

At the time of purchase you will be immediately charged the first installment (equal to one third of the total purchase value). The next 2 installments will be charged with expiration every 4 weeks.

First installment : at the time of purchase

Second installment : 4 weeks from the day of purchase

Third and last installment : 8 weeks from the day of purchase


We would like to remind our new customers that you can ask your bank or Paypal to verify the transaction, also by contacting the counterparty bank. This verification could cause some delay in the shipment of the order. XTSY reserves the right to ship the order only to the billing address.


Until full payment of the price of the products ordered, the products remain the property of the Owner or their respective owners and / or suppliers of the same.


The Order is executed within the terms specified in the summary page and in the Order Confirmation email, subject to the availability of the ordered product. XTSY cannot be held responsible for damages suffered by the User due to delays in delivery that are not dependent on circumstances foreseeable by the parties at the time of sending the Order Confirmation.